Free Shipping on 75$+ orders (Canada only) --- Update : Orders are being fulfilled in 3-4 business days.

FAQ

GENERAL QUESTIONS

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

Standard orders are typically processed within 2-4 business days. Please email us if you have any questions about your order.

 

CAN I COME PICK UP MY ORDER?

Yes ! Just select the "Pick up" option at checkout. Orders are usually ready for pick-up within 24h at our Mile End flagship store, located at 5752 Saint-Laurent Boulevard, in Montreal.

 

WHAT KIND OF PAPER DO YOU PRINT ON?

Our standard stock is a Cougar cover super smooth 100 lbs / 270 gms, although we sometimes print on other kinds of paper. All our paper is FSC certified.

 

WHAT IS YOUR RETURN AND REFUND POLICY FOR ONLINE ORDERS?

Unused and unopened orders may be returned within 30 days of delivery for a refund. Once we receive the returned item(s) the charges will be credited to you (please note that shipping costs are non-refundable). Used, opened, and final sale items cannot be returned. This does not apply for custom orders. Don't forget to include your receipt, as no refund can be completed without it :)

 

WHAT IS YOUR RETURN AND REFUND POLICY FOR PRODUCTS BOUGHT IN YOUR STORE?

Unused and unopened products may be returned with receipt within 30 days of purchase for an exchange or refund. We do not accept Baltic Club products bought from other stores.

 

SHIPPING & FULFILLMENT

We currently ship all Canada & US orders with Canada Post from our shipping and fulfillment studio in Montreal, QC. International orders will ship with FedEx or Canada Post. Please note that Baltic Club is not responsible for any customs duty fees incurred on international shipments.   

 

DO YOU ACCEPT INTERNATIONAL ORDERS?

Of course! We’re thrilled to have international customers and have tried to offer the most reasonable shipping rates possible. In the shopping cart, you’ll be able to select your country and view the options available to you. Please check with your local customs office about any rules and regulations that may apply to you.  

  


Payment information

 
PAYMENT METHODS
At this time we are accepting Visa, Mastercard, American Express, Discover, checks and direct bank transfers. If you are wondering about a different billing method, please feel free to contact us. Payments are processed by Stripe.
 
SALES TAX
We are not required to collect sales tax on any order international order. For all Canadian orders, a provincial and federal tax will apply.



Content and copyrights

CONTENT USAGE
Should you wish to use any of our content or make reference to Baltic Club publicly, please contact us. Along with seeking our permission we ask that you provide credit for any content you intend to re-use and hyperlink it to http://thebalticclub.com if used online. Whenever possible, we are happy to provide high-resolution photographs and answer any questions you may have at that time. We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.

COPYRIGHT & TRADEMARKS
Baltic Club, thebalticclub.com and balticclub.ca are properties of Baltic Club Inc. Furthermore, any photo, design, graphic, text or other piece of content is protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from Baltic Club Inc.

All third party names, trademarks, and copyrights are properties of their respective owners.
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